Brands have a lot to gain by embracing geolocation based mobile
strategies — and you don't have to be a big box retailer to benefit from
doing so.
Companies are still trying to figure out how to best approach mobile
local search by connecting online consumers to nearby businesses and
boosting traffic to the physical store.
Geolocation
is nothing new, but as mobile wallet and payment options hit the
mainstream, business will try to gain recognition in local searches more
than ever before.
"The companies that might target mobile-local searchers are not
necessarily companies that are doing a great job being found on
traditional web," says Cindy Krum, CEO and founder of marketing and SEO
firm
Mobile Moxie.
"Since mobile-local search is much more about driving foot traffic into
a physical location, it is often the smaller, more independent
locations that have a lot to gain by being found in mobile-local
search."
Krum spoke with
Mashable about the geo-search space for
mobile, detailing what we might expect from the trend in the future and
how companies can cash in.
Q&A With Cindy Krum, CEO, Mobile Moxie
How has mobile geo-search evolved in the past few years?
Mobile search, as a whole has grown, and so has location-based
searching. Location has always been a very important part of mobile
search, but as technology improves, the location layer of the search
becomes much more of an assumption. That said, geo-search still has
significant hurdles that are more related to hardware than anything —
GPS and assisted GPS
still run down the battery, and can be very difficult to use, if you
are deep within a city, surrounded by buildings that block the signal.
What are the biggest trends you are seeing in the space?
Some of the things marketers tried in the early days of geo-mobile
marketing did not work out, such as bluecasting mobile messages. The
replacement people are talking about is called geo-fencing, which is
similar but avoids some of the technical difficulties and the need for
recipients to have their bluetooth turned on.
The problems with using geo-fencing for marketing are unfortunately
similar — it generally requires an app to already be installed on the
phone and for the location services to be turned on, which many people
avoid to save battery life. There is also a good chance that marketers
will initially take this kind of communication too far, with
un-compelling, un-targeted, bland marketing messages that are more of an
annoyance than a benefit.
How are brands using this to reach their audience?
Big brands with smart marketing teams are using Google's tools to
ensure that all their locations are listed with the correct addresses
and phone numbers, and sometimes even a picture of the location. At the
next level are the brands that are
using Facebook to target fans
by their geography with news about specific locations, such as grand
openings or special events. Brands can set up forms that allow people to
sign up for email or text message reminders about the events, and then
the brand is building out their communication lists for future marketing
initiatives.
Why is this of interest to consumers?
Consumers care about geo-search because it generally answers an
immediate need, rather than an ongoing, passive research process. When
people are using their phone to find a physical location, it's because
they are on their way there. Generally, people are planning on spending
money whenever they get to their location, whether it's a store,
restaurant, theater or somewhere else.
Reaching people with geo-search data is great if you want to find potential customers when they are ready to buy
Reaching people with geo-search data is great if you want to find potential customers when they are ready to buy.
What is the health of the mobile geo-search space? Is it growing quickly?
Geo-mobile interaction seems steady in some ways, and flukey in
others. The fact that people care about the things around them keeps the
need for local search steady, but how they approach it seems much more
given to trend.
There have been a lot of location-based mobile fads that have been
hit hard and then faded out, such as Groupon, Amazon Local or Gowalla.
These things were not directly "search," but they did help people find
things they were looking for, and drive foot traffic to specific
locations. Even services such as Urbanspoon and Yelp seem to have gone
out of fashion, mostly because they didn't add that much value to what
someone could have gotten directly from
Google.
Facebook made a local play that didn't work out well for them, but
expect them to do something else with local soon. Since they are one of
the most popular mobile apps and sites around the world, they are
well-positioned to make it work.
What might we see from companies using mobile geo-search in the future?
As mobile wallets and mobile payments start to become more
mainstream, we will see a resurgence in marketers trying ardently to
gain geo-mobile recognition in search. These things just seem to go
hand-in-hand, and they make the marketing dollars and attribution much
easier to pinpoint.
Are there certain companies that might experiment with this more than others?
The companies that would target mobile-local searchers are not
necessarily companies that are doing a great job being found on
traditional web. Since mobile-local search is much more about driving
foot traffic into a physical location, it is often the smaller, more
independent locations that have a lot to gain by being found in
mobile-local search.
Since the conversions happen in the store, rather than online,
marketers will have to get more adept at tracking this kind of behavior
with mobile coupons or other systems that encourage customers to
communicate that they found the location because of a geo-search.